Yes, we are all Registered Massage Therapists. Current training is an intense, 2200 hour program. Continuing Education is a requirement to maintaining registered status. Registered Therapists also have strict practice bylaws and guideline and are subject to provincial regulations.

Every plan is different, but the vast majority cover massage therapy. How much depends on each individual plan. It may either be a specific amount per visit that they will cover, or a percentage of the fee. Most plans also have a yearly cap. It is best to contact your payroll or benefits personal before making an appointment if you are concerned about reimbursement. We do direct bill on your behalf, however it is the responsibility of you to know what your plan covers before your appointment. We cannot preauthorize your appointment before your visit. We also provide an receipt which the balance can be submitted to your insurance company.

The majority of insurance companies do not require a doctors note, however, be sure to check your policy to see if a referral is needed in order for us to be able to bill directly or for you to be reimbursed your treatments.

Our cancellation policy at Pure Massage Leduc is 24 hour's notice to cancel or reschedule your appointment time. If the appointment is made within 24 hours of the scheduled time and cancelled, up to 50% may be charged to the client. If the client is a no show, 100% will be billed. If you do not pay your cancellation fee (which cannot be charged to insurance benefits), your account will be frozen and future appointments will be cancelled until payment is received.

New clients will be required to have a credit card on file in order to book online.

Therapeutic Massage for acute and chronic injuries or fully body stress reduction. Each time you come in for a massage your therapist will design an individually tailored treatment to suit your body and your needs. Please let us know if you have any preference in deep tissue or lighter treatments. Our therapists always work with a pressure that is comfortable for you.

Yes, massage therapy is safe in all stages of pregnancy, though techniques and positioning are modified. If you have a condition you think limits you f rom having a massage, give us a call and discuss it with us, as you can often continue getting a massage with most conditions, with modifications to the treatment.

We do not have a full time receptionist on site. However there always is a friendly voice there to receive your calls! Because we don't have a receptionist on site, we lock our front door while in treatments, we ask that you arrive only 10 minutes before your appointment. If you have come early and the door is locked, call the number on the door - please do not knock, we are just finishing up a treatment and will be out shortly.

We love getting to know our clients while they are in the office! For your privacy and the comfort of others we ask that conversations are in a low voice.

We have a very user friendly online booking system that shows all appointments for each therapist. If you do not wish to use the online system, please call or email us!